You don’t need another pie chart.
Organizations already send surveys, collect comments, and ask for ideas. But leaders still struggle to reduce friction and churn. TwoPoints creates a shorter, faster loop – helping you move quickly from listening to action.
From feedback to outcomes, seamlessly
TwoPoints is a platform for organizational listening, learning, and action. It combines AI-driven speed with consulting-grade execution.
Only ask what matters
Define what you need to learn, what decision or action could follow, and who owns the relevant experience. Then design concise, action-oriented engagements instead of long questionnaires:
Meet people where they are
Reach the people closest to the issue: customers, employees, or other stakeholders. Distinguish audiences, locations, or channels when context matters:
Make feedback usable
AI analyzes every engagement, clusters signals, surfaces what matters, and recommends actions, while preserving the underlying comments and supporting evidence.
Move from input to decisions
Not every insight needs action. The ones that do become initiatives. Turn the strongest findings into practical next steps, with a confidence level, owner, and decision state.
Speed, quality, and continuous learning
Traditional survey software starts with a blank page and ends with a dashboard, forcing your busy team to figure out what to ask and what to do next. Consultants offer deeper insights and recommendations, but their projects can be long and costly. TwoPoints bridges the gap between speed and quality, providing a platform for short-term results and continuous learning.
Faster time to learning
Move from responses to usable findings quickly enough to affect the next decision, meeting, event, or operating cycle.
Less manual work
Reduce the effort required to read, code, categorize, and summarize large volumes of open-ended feedback.
Better focus
Tie each engagement to an outcome and audience so teams collect information they can realistically use.
Clearer priorities
Distinguish isolated comments from recurring themes, meaningful opportunities, and friction that deserves attention.
Stronger trust
Show people that their input was heard, understood, and considered. The customer and employee experience improves when learning leads to visible action.
Cumulative intelligence
Retain themes, constraints, evidence, and past decisions so each learning loop makes the next one more informed.
Built for security and governance
Data security is non-negotiable. TwoPoints is built to keep your data safe, adhering to industry standards and requirements.
Single-tenant by default
Industry-standard encryption
No model training on your data
HIPAA-aligned architecture
FAQs
Survey software collects responses and stops there. TwoPoints is designed around a broader goal: helping an organization move from a defined outcome to targeted listening, qualitative synthesis, evidence, and action. TwoPoints is more than a data collector; it reads every response, clusters the themes, and suggests initiatives to solve problems or scale what’s working.
TwoPoints is your go-to choice for a short feedback process where the primary need is qualitative learning and action. It can work alongside existing survey software, which handles general-purpose surveys, qualitative research, and broader customer and employee experience programs.
No. TwoPoints is designed to create value from the people who hold relevant knowledge, even when that is a small and deliberately selected group. It is not necessary to conduct a mass survey when the operating question is best understood by a focused stakeholder group.
No. TwoPoints does the reading and clustering work an analyst would normally do on thousands of free-text responses, and surfaces the themes and suggested initiatives directly. Your team reviews and decides; they don’t spend weeks synthesizing data.
It depends on what you’re trying to do. TwoPoints can support open-ended input collection, qualitative synthesis, and reporting. Formal research may require statistical design, quantitative tools, IRB review, consent language, controls, or other institutional requirements that go beyond the scope of our platform.
No. AI supports engagement and analysis, assisting with question development, qualitative synthesis, pattern identification, and action-brief drafting. People bring wisdom and accountability, reviewing the evidence, applying organizational context, and making decisions.
Off-the-shelf AI answers one prompt at a time. With every refresh, you start over. TwoPoints supports ongoing learning, recommends actions, and tracks initiatives. You can repeat the loop to learn whether the change worked, creating a repeatable learning capability and continuous knowledge base.
Yes. TwoPoints is architected around semantic retrieval and a persistent knowledge base, not a single-shot context window. It’s designed from the ground up for enterprise-scale, multi-year input.
Data access, deployment, retention, AI processing, and security requirements are addressed during the licensing process.
Yes. TwoPoints features single-tenant deployment, encryption in transit and at rest, and role-based access controls. It’s designed to support HIPAA compliance, and we work with your IT/security team on validation. Regarding AI, no TwoPoints customer data is ever used to train external models.
It depends on what you need. We get you up and running with the platform and your first project. You can take it from there, running your own projects with our platform. Or, we provide additional services if you need assistance running other projects. Contact us for details.
An initial loop could run 30–60 days. We start with one decision loop — a specific audience, a specific question — and expand from there. You’ll see signals in the first two weeks.
Choose a process, experience, or decision where your organization is already collecting input, or knows it should, but is struggling to turn that input into action.